My Rewards Network
Help center

Getting Started

How do I log in to My Rewards Network?

What if I didn’t receive an email?

I forgot my login ID.

I forgot my password, how do I reset it?

How do I install the My Rewards Network web app?

User Management

Is it possible to grant access to My Rewards Network to someone else at my restaurant without giving them my password?

How do I remove a user from My Rewards Network?

What information is available on My Rewards Network?

How do I view information?

Analytics

What data will I be able to see in the analytics section?

What if I have multiple locations?

What specific time period does the data reflect?

How soon after a Rewards Network member dines at my restaurant will I see their data reflected in analytics?

How do you calculate net member sales?

What if I have a question you haven’t answered?

What happened to the Comment Management System?

How do I view ratings and member comments?

How will ratings and reviews be displayed?

Can I filter member reviews?

What criteria can I use to sort comments and ratings?

What if I applied filters but didn’t get any results?

Is logging in to My Rewards Network the only way I’ll know if a member leaves a comment?

How do I respond to comments?

How do I add my signature/name and contact information when I reply to a member comment?

How do I send my response to a member comment?

How should I respond to member comments?

Can I respond to a member if they didn’t provide an email address?

How do I view comments that I’ve replied to?

How do I forward a comment?

How do I print comments?

How do I share a comment on my restaurant’s Facebook page?

Marketing

Events and Specials

What is Events and Specials?

What information can/should I include in Events and Specials messages?

How do I add, edit, or delete an Events and Specials message?

After I create an Events and Specials message, when will it be viewable on the program dining sites, and how long will it be displayed?

Where will dining members see my Events and Specials messages?